Contact Us
AND FAQS.

We realise you might not be all up to speed with websites and the technicalities that go with it, but we’re here to help.

Office Location

c/o Brand9 The Old School, 188 Liscard Road, Wallasey, Wirral, CH44 5TN

Open Hours

M-F: 9am – 5pm, S: 9am – 1pm

F.A.Q.S

Frequently Asked Questions

WHAT’S THE PACKAGE?

We will create a bespoke website up to 5 pages (inc a ‘Contact Page’ for your business that you. We will also host it on our fast and safe and secure server and optimise it for Google each month for your search terms.

AM I GUARANTEED TO BE ON PAGE ONE OF GOOGLE?

No. And run a mile if anyone ever says that to you! Even Google says never say that to a client. However, all our clients do have a page 1 listing and this generates them enquiries.

WHAT HAPPENS IF I WANT TO STOP AFTER 12 MONTHS?

No problem. We just simply take your website down and there’s no more payments to be made from yourself. If you change your mind at a later date, we can just start again.

WILL THE PRICES GO UP IN THE FIRST 12 MONTHS?

Not at all. We guarantee that regardless of the number of enquiries you get. We want you to continue after the first 12-months, so we’re not going to suddenly ramp up the prices. That’s not what we’re about.

WHAT IS HOSTING?

In geek speak, your website is a bunch of files and code that a web browser like Chrome converts into what you see on screen. Those files need to be hosted somewhere on a server which is basically a large computer hard-drive that never switches off. We have our own UK based server that’s fast and secure.

WHAT ABOUT MY COMPETITORS?

We limit the number of the same trades in the same area we work with to just 3. Once we have that number in the same area, we won’t take anyone else on until if and when a space becomes available.

CAN I UPDATE THE SITE WITH NEW IMAGES ETC?

Of course. You just email us your news, updates, new photos of the work you’ve completed, before and after photos or whatever and we’ll add it to your site.

DO I OWN THE SITE?

You don’t. Think of it as a lease. The site remains our property but will remain live while you lease it.

WHAT ABOUT REGISTERING A DOMAIN?

If you don’t know how to do it or don’t want to, will can do it for you. It’ll be £20 per-year and in our T&Cs, the domain remains yours, we’re just custodians of it.

WHAT’S THE CATCH?!

There’s isn’t one! We provide a good honest service at a great price. We wouldn’t risk our reputation by doing anything underhand. Plus, we want you to be a continuous customer of ours.

DO I SIGN A CONTRACT?

Yes. Well a virtual agreement anyway. It initially starts out as a 12-month contract as there’s so much initial upfront work on our side. After 12-months, you just simply move onto a rolling month-by-month contract.

HOW IS PAYMENT MADE?

Through a direct debit. There’s no exceptions to this. We will automatically send out an invoice for your records each month. After the direct debit is taken, and we’ll then automatically issue a payment receipt.

WILL THE PRICES INCREASE AFTER 12-MONTHS?

Not necessarily. We have our own overheads of course like you do. But any increase will just be in-line with inflation. However, we will try our utmost to keep prices down.

IS MY SITE SAFE?

Yes. Well as safe as it can be. We take regular back-ups of the site in case the worst were to happen. But what your site is built with (files, database, theme and plugins) are all updated by us regularly to keep it running smoothly and trouble free. You also get the SSL certificate included, giving you the secure padlock on your address bar.

IS MY SITE MOBILE FRIENDLY?

Absolutely. More searches are now done on a mobile phone than traditional desktop computers or laptops. Your site will be optimised for mobile – just like this one you’re reading now!

CAN I PAY THE 12 MONTHS UPFRONT?

Yes you can, that’s no problem. Some trades find it easier. Others prefer month to month for cashflow reasons.

I ALREADY HAVE A DOMAIN, CAN I USE THAT?

Yes. We just need you to do a simple amendment called ‘A Records’ and point to our server so the internet knows where to find your site. If you don’t know how to do it, we can do it for you.

GET FOUND ONLINE.

INCREASE YOUR SALES.

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